Theater Policies

The House Manager: Your Person on the Ground

Think of the House Manager as the commanding officer of your evening. Whether you’re confused about parking, need the exact minute the intermission hits, or want to know when you can head for the exit, they have the answers.

• Where to find them: In the lobby, starting one hour before the curtain rises until the last light goes out.

• How to find them: Just grab any usher, concession worker, or Box Office staffer and tell them you need the person in charge.

The "Late Seating" Reality Check

The show starts when the ticket says it starts. Period. Our theater is an intimate space—which is great for the view, but terrible for people trying to sneak in late. If you’re tardy, you’re at the mercy of the House Manager. You’ll be seated only when there’s a break that doesn't distract the performers or the people who actually arrived on time.

Technology & Toys

We’re here for the art, not your ringtone.

• Silence everything: Phones, watches, alarms. If it beeps or glows, kill it.

• No Pictures: Recording or photography is strictly forbidden.

• The Penalty: If our ushers catch you playing director with your phone, we will confiscate the device until the show ends—or we’ll just ask you to leave. Your choice.

Smoking & Refreshments

We keep the air inside clean. If you need to smoke, head to the smoking section outside of the building.

As for food: Keep it in the Pavilion. Enjoy your drinks and snacks at the concession counter before the show or during intermission. Nothing goes into the theater. We aren't a movie house; don't treat us like one.

Children: Know Before You Go

Not every show is for kids. If the content is appropriate, we welcome children six years and older, provided they have an adult handler. Not sure if the play is "safe" for your youngster? Don't guess. Call the Box Office at (646) 837-7005 and get the facts before you buy the ticket.

Total Accessibility

We’ve eliminated the hurdles. There are zero stairs or inclines from the parking lot to your seat.

• Pro Tip: If you require special accommodations, tell the Box Office when you book. Arrive 45 minutes early, check in with the House Manager, and we’ll make sure your entry is seamless.